Privacy policy

CartPOS is an online billing service for food carts and trucks, run by CartPOS ("we"). This policy says what information we collect, why, and what we do with it.

• About you: your cart or shop name, your name, mobile number, email (if you give one), your password (we never keep it as typed, only in a scrambled form), and your UPI ID if you add it.
• About your business: your menu and prices, sales, tokens, how each sale was paid, expenses, stock, and your staff's names and roles.
• About your customers, only what you type in: for example a name, a phone number and what they owe you. They are your customers; we only handle this for you.
• Technical details: the IP address and logs of your phone or browser, so we can keep the service safe and stop abuse.
• About paying for the plan: an order number, the amount and a payment reference. We never see or keep your card or UPI secrets; they stay with the payment company (Razorpay).

We do not sell your information, and we do not use it to send adverts to your customers.

• Give you the service: record sales, make receipts and tokens, show today's numbers.
• Run your account and plan: sign-in, the free trial, the monthly payment and its receipt.
• Keep the service safe, and find and fix problems.
• Contact you when it matters, for example when your plan is about to end, or for support.

We use a few companies to run the service. Each gets only what it needs to do its job:

• The companies that run our servers and database (hosting).
• The payment company Razorpay, when you pay for the plan.
• Authorities, when the law or a court order says we must.

We use only what is needed: a cookie that keeps you signed in, and things saved on your phone such as your language, printer settings and sales made without a network (which are sent when the network returns). We do not use advertising or tracking cookies.

While your account is active we keep your information. After a plan ends we keep it for at least 90 days so you can come back and take your data out. After that, or sooner if you ask, we delete it. Payment records the law requires us to keep are kept for as long as the law says.

You can ask what we hold about you, ask us to correct it, ask for a copy, or ask us to delete your account and data. You can also withdraw your consent (which may mean we can no longer provide the service). To do any of this, contact +91 62325 41757. We will reply in reasonable time.

If you are not happy with our answer, you can complain to the Data Protection Board of India.

We store passwords in scrambled form, protect connections with HTTPS, keep each business's data separate from every other's (and test that), and back the database up regularly. No service is perfectly safe, so please keep your password private and your phone screen-locked.

The service is for adults running a business, not for anyone under 18.

We may change this policy. For a big change we will tell you in the app or through your contact. The date above is the date of the latest change.

For questions or complaints: +91 62325 41757.